What’s your return and warranty policy?
Of course you can return Flip and Tumble products!!! We want you to be just as happy and excited as we are about your purchase. If you feel that any of our products don’t meet your expectations or you are simply unhappy, then we want to know about it!
If any Flip and Tumble item arrives at your door and is broken or damaged, we will happily send a replacement. Don't worry about any extra postage and handling costs, we've got you covered. Just make sure that you have not used the broken or damaged item!
If you've purchased an item and it's just not exactly what you were after, then don't worry! We are more than happy to provide an exchange or refund within 14 days of purchase. Flip and Tumble Australia will ship the new item or refund the purchase amount as soon as the original item has been returned in showroom condition.
Please note - Customers should contact Flip and Tumble Australia prior to returning any items. All return shipping expenses are the responsibility of the customer. Refund amounts do not include original shipping and apply to the product cost only.
If you have a Flip and Tumble product that is older than 14 days and you are unhappy with its performance, quality or you simply have a care and maintenance question you should email us with the following:
- Your Name
- Order Number
- Item details
- Purchase Date
- Fault/Maintenance Query
- Any images that might assist us in helping your case
It is Flip and Tumble Australia's number one priority to ensure that all of our customers remain happy and loyal. All products will be assessed on a case by case basis and will take into account fair and reasonable wear & tear in accordance with the products age and use. Some products carry warranties and can be replaced or repaired where the item is deemed faulty. Other products may not be covered by an official manufacturer’s warranty depending on the nature of the item. Wherever this occurs and the item is deemed to be faulty, we will endeavour to replace or repair the item regardless of the manufacturer’s warranty.
How did Flip & Tumble get its start?
Back in 2007, we sewed up our first batch of 50 bags and headed to a farmers market to test the market with our unique design. Luckily, we found a bunch of enthusiastic customers who were excited about a reusable bag that was designed to never to be forgotten. Our first customers continuing support and excitement around our bags gave us the push to keep on going and launch f&t.
What is Flip & Tumble about?
That’s simple! Flip & Tumble is all about making quality products that won’t end up in the landfill. We realize that all products consume material and we consider it a responsibility to make the most out of whatever materials we’re using. For us that means that a product should definitely work well, but it should also do more. It should be beautiful and bring joy through its use. It’s a tall order, but one that we think is very important. To that end, we sweat the small stuff until we think the product is just right functionally and aesthetically. Our hope is that you’ll get oodles of use out of our products, and some smiles along the way.
What’s Flip & Tumble doing to help the planet?
We try to keep our footprint on the earth a little lighter by operating as a carbon neutral office. Our carbon credits go towards planet-friendly projects such as exploring clean energy and development of landfill gas capture through Carbonfund. flip & tumble is also a certified Green America Business. To learn more about what this means and what we stand for, check out the Green America link below. It’s also important to us that we take the time to do the little things that matter. Sometimes it’s about using the 2nd side of a piece of paper, recycling our paper and cardboard waste, or avoiding unnecessary car trips.
Where is Flip & Tumble Australia based?
We’re incredibly lucky to be based in beautiful and sunny Sydney, Australia.
Where does Flip & Tumble Australia ship from?
Flip & Tumble ships from St Peters, NSW, Australia.
How much is shipping?
Shipping anywhere in Australia is a flat $5. Most purchases will leave our warehouse the following business day and arrive to you within the time frame specified on the shipping option that you select.
We also offer an Express service which means you can have your order at your door within 1-2 days for most Australian locations. For all standard deliveries time frames are as per below.
Sydney Metropolitan: 2-3 days
Anywhere in NSW: 4-5 days
Brisbane, Melbourne: 3-4 days
Adelaide: 4-5 days
Perth, Hobart, Darwin: 6-7 days
Other interstate locations: 10-14 days
Where are your products made?
Our products are made ethically in China. We’re really fortunate to have a wonderful team overseas that applies the same incredibly strong attention to detail that we look for here in the studio. We’ve been working with the same factory overseas for 8 years now, and it’s given us the opportunity to see firsthand as our designs come to life through the skilled hands of our sewing team. We audit our factory to help verify both the quality of our products as well as the working conditions for the team.
Are your products patented?
Yes, some of our products are patented and many are patent pending. Click here, for a list of our current patents.